assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational knowledge of relevant Legislation (e.g. FAIS, Insurance, NCA etc.) QA Scorecard Good Verbal and written
assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational knowledge of relevant Legislation (e.g. FAIS, Insurance, NCA etc.) QA Scorecard Good Verbal and written