RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between