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Product Support Expert Pretoria

 Hearx Sa Pty LtdPretoria

provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer or training information as required. Maintain a high sales conversion rate. Provide good quality information calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising customer support KPA's at all times to ensure a high ‘customer effort score' by going above and beyond training activities. Quality Management and Data Security (QMS, HIPAA) Maintain absolute customer confidentiality


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