purpose: Product Experts provide high-quality first-line support and remote care to hearX USA customers. They meet their needs to minimise returns. Customer Support Answer any inbound calls and assist as far as possible timely manor. Complete assigned CRM tasks for support calls to customers. Assist with outbound calling positive view of hearX and Lexie and the customer support team and processes. Conduct business in a professional improve customer satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort
Pretoria Remote Working: 2 days work-from-home in line with Company Policy (only applicable after probation Convert sales leads within reasonable time and in line with sales targets. Work within pricing guidelines expectations. Monitor after sales services and support. Ensure appropriate handover to relevant stakeholders in hearX offering. Provide ongoing operational support. Manage and monitor individual and team targets Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable. Maintain
Pretoria Remote Working: 2 days work-from-home in line with Company Policy (only applicable after probation Convert sales leads within reasonable time and in line with sales targets. Work within pricing guidelines expectations. Monitor after sales services and support. Ensure appropriate handover to relevant stakeholders in hearX offering. Provide ongoing operational support. Manage and monitor individual and team targets Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable. Maintain
Pretoria Remote Working: 2 days work-from-home in line with Company Policy (only applicable after probation QMS guidelines are adhered to. Ensure that all supporting documents are kept to date. Ensure that all processes
Pretoria Remote Working: 2 days work-from-home in line with Company Policy (only applicable after probation QMS guidelines are adhered to. Ensure that all supporting documents are kept to date. Ensure that all processes