Call Centre Quality Coach Jobs in Western Cape
Team Leader Management Boulevard
Afrocentric Group
South Africa
goals and targets Operating Model: Ensure best quality work delivered by team in the execution of tasks implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate objectives Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees
share this job on whatsappClient Services Representative Somerset West
Afrocentric GroupSomerset West
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Client Services Representative Competitive
Afrocentric GroupSomerset West
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
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