▪ Know and understand the product in order to provide the caller with clear information and solutions within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)
▪ Know and understand the product in order to provide the caller with clear information and solutions within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)
Accountabilities Compliance and Risk Management: Analyse and provide client specific and business reports Defined legal ensure delivery to agreed standards and objectives Provide appropriate staff development, coaching and mentoring