Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalised servicing through the Omni channel experience focusing on between our customers and the brand. Commit to our service charter and strive to continuously make a positive positive difference. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller -Periodically conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller managing a portfolio of corporate accounts - Ensuring service delivery is in alignment with client SLA and within
resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller -Periodically conduct surveys with clients and ensure that Service Level Agreements are met -Assist credit controller managing a portfolio of corporate accounts - Ensuring service delivery is in alignment with client SLA and within
and drive team to achieve and maintain defined service level agreements and turn around times at the defined