Inbound Call Centre Jobs Training Provided Jobs in Somerset West, Western Cape
Afrocentric Group
- Last 7 days (2)
Client Services Representative Somerset West
Afrocentric Group
Somerset West
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's to provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)
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Afrocentric GroupSomerset West
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's to provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)
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