A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all ▪ Accurately listen to the caller. Engage and actively listen to the stakeholder by confirming what they and reliability. ▪ Report possible fraudulent activities. ▪ Make recommendations about the product to team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all ▪ Accurately listen to the caller. Engage and actively listen to the stakeholder by confirming what they and reliability. ▪ Report possible fraudulent activities. ▪ Make recommendations about the product to team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional