A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
the key liaison between the organisation and the client to develop, maintain and build relationships with resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback
the key liaison between the organisation and the client to develop, maintain and build relationships with resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback
Compliance and Risk Management: Analyse and provide client specific and business reports Defined legal, statutory
and drive team to achieve and maintain defined service level agreements and turn around times at the defined