A Client Services Representative is responsible for answering client calls, listening to their concerns (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound calls operating procedures on the relevant systems. ▪ Response efficiently and accordingly to the stakeholders Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable
A Client Services Representative is responsible for answering client calls, listening to their concerns (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound calls operating procedures on the relevant systems. ▪ Response efficiently and accordingly to the stakeholders Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable