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Afrocentric Group
Client Services Representative Competitive
Afrocentric Group
Somerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
share this job on whatsappClient Services Representative Somerset West
Afrocentric GroupSomerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
Account Manager Wellness Competitive
Afrocentric GroupRoodepoort
the key liaison between the organisation and the client to develop, maintain and build relationships with resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback
Account Manager Roodepoort
Afrocentric GroupRoodepoort
the key liaison between the organisation and the client to develop, maintain and build relationships with resolve customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit relevant stakeholders - Retain allocated percentage of client base - Manage and resolve queries and provide feedback
Team Leader Management Boulevard
Afrocentric GroupSouth Africa
Compliance and Risk Management: Analyse and provide client specific and business reports Defined legal, statutory
Manager Roodepoort
Afrocentric GroupSouth Africa
and drive team to achieve and maintain defined service level agreements and turn around times at the defined
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