Quality Service Manager Jobs in South Africa
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Afrocentric Group
Client Services Representative Competitive
Afrocentric Group
Somerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
share this job on whatsappClient Services Representative Somerset West
Afrocentric GroupSomerset West
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and
Account Manager Wellness Competitive
Afrocentric GroupRoodepoort
customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department in a manner that supports and meets operational quality standards and meets the defined departmental priorities and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present
Account Manager Roodepoort
Afrocentric GroupRoodepoort
customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate with and leader for best possible service delivery Compliance and Risk Management - Defined legal, statutory taken to address issues, when necessary Financial Management - Contribute to cost savings within the department in a manner that supports and meets operational quality standards and meets the defined departmental priorities and ensure that Service Level Agreements are met - Assist credit controller in management of finance - Present
Team Leader Management Boulevard
Afrocentric GroupSouth Africa
Accountabilities Compliance and Risk Management: Analyse and provide client specific and business reports address issues, when necessary Financial Management: Manage expenses and costs and identify cost saving goals and targets Operating Model: Ensure best quality work delivered by team in the execution of tasks where required Implement team operational plans and manage that the defined delivery objectives are met through implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate
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