The Customer Experience Lead will partner with managers and relevant stakeholders to support organisational delivery methodology. Key Accountabilities Work with managers to ensure the Customer Journey aligns with organisational Executives, Product Owners, Marketing, Support Managers, Support Staff, Business Managers, Shared Services Services managers. Skills & Experience required Minimum 5 years of employment in Customer Experience work. Marketing, Business Relationship Management, Customer Product Development, or similar, or In a role
to large ICT organisation 6 Solid experience of Managed Services Excellent working knowledge of ITIL processes