UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate e-mail, or walk-in, within service level and escalate to responsible agent where applicable by applying Management Process Assists with escalated service tickets and complicated situations. Escalate complex
UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate e-mail, or walk-in, within service level and escalate to responsible agent where applicable by applying Management Process Assists with escalated service tickets and complicated situations. Escalate complex
modifications and changes to operating procedures, and services maintenance schedules and procedures. Approves leadership, including information flow to and from the customer during project work. Develops and implements quality development roadmaps. Manages implementation of supplier service improvement actions. Identifies constraints and provide agreed service levels. Creates, improves and supports storage management services with optimal sustainability targets. 12. Service Level Management SLMO (SFIA Level 5): Ensures that service delivery meets agreed
modifications and changes to operating procedures, and services maintenance schedules and procedures. Approves leadership, including information flow to and from the customer during project work. Develops and implements quality development roadmaps. Manages implementation of supplier service improvement actions. Identifies constraints and provide agreed service levels. Creates, improves and supports storage management services with optimal sustainability targets. 12. Service Level Management SLMO (SFIA Level 5): Ensures that service delivery meets agreed
principles for providing customer and personal services, managing relationships with customers through various cool head to meet deadlines under pressure. · Customer service - Ability to effectively liaise and communicate
principles for providing customer and personal services, managing relationships with customers through various cool head to meet deadlines under pressure. · Customer service - Ability to effectively liaise and communicate
post-graduate supervision (where applicable); community service and tasks which relate to all above activities leadership, management and administration/ university service Involvement in Administration and Management responsibilities committees as and when requires, administration and service to the university by serving on institutional structures Social responsiveness Sharing of expertise and service to the scientific community. Involvement in community
post-graduate supervision (where applicable); community service and tasks which relate to all above activities leadership, management and administration/ university service Involvement in Administration and Management responsibilities committees as and when requires, administration and service to the university by serving on institutional structures Social responsiveness Sharing of expertise and service to the scientific community. Involvement in community
NWU under the University's normal conditions of service. They will be expected to register for and complete basis under the University's normal conditions of service and will work under the supervision of an appointed Management and University service: · Fulfilling management tasks and duties in service of the university, as
NWU under the University's normal conditions of service. They will be expected to register for and complete basis under the University's normal conditions of service and will work under the supervision of an appointed Management and University service: · Fulfilling management tasks and duties in service of the university, as