UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation environment or reviewing system design. Providing training for Users as assigned. Acting as liaison between Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate telephone, request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable
UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation environment or reviewing system design. Providing training for Users as assigned. Acting as liaison between Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate telephone, request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable
knowledge and skills, and willing to undergo further training in this regard. Be able to accept work from different
knowledge and skills, and willing to undergo further training in this regard. Be able to accept work from different
skills. · Good interpersonal relations and a client-service orientation. · Demonstration of language proficiency
skills. · Good interpersonal relations and a client-service orientation. · Demonstration of language proficiency
COMPETENCIES: Good interpersonal relations and a client-service orientation. The ability to function well individually
COMPETENCIES: Good interpersonal relations and a client-service orientation. The ability to function well individually