Management Process Assists with escalated service tickets and complicated situations. Escalate complex problems resolution thereof. Monitor progress of escalated tickets to ensure resolution by assigned agent within service liaison: Update User on progress and status of ticket Provide advice on IT policy, guidelines, procedures
Management Process Assists with escalated service tickets and complicated situations. Escalate complex problems resolution thereof. Monitor progress of escalated tickets to ensure resolution by assigned agent within service liaison: Update User on progress and status of ticket Provide advice on IT policy, guidelines, procedures
level including supervision, critical reading, examination, moderation and any other responsibility as required
level including supervision, critical reading, examination, moderation and any other responsibility as required