under pressure is essential. He /she will also be required to assist the developers troubleshooting the system root cause analysis using the RCA template when required. • Quality monitoring • Increase customer happiness consultation services on the supported systems as required by the customer. • Ensuring all system changes culture. We value diversity and inclusion. Accountability • Ensure his/her support tickets are completed • Completion of RCA report when required. • Ensuring all required documentation is completed on time
Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet · Attending requests for assistance from the development team. Accountability · Ensure his/her code is version controlled Ensuring all required documentation are completed on time and uploaded to the required directories. · & P2 issues need to be attended to if and when required (including after hours) • Ensure frequent updates understanding of basic coding languages Soft Skills required. 1. Ability to work under pressure. 2. Excellent
rates, response and processing times meet stated requirements. Effectively and efficiently utilise resources to ensures the maximum operational capacity requirement is achieved or exceeded. Ensure the solution design specification to ensure the client's requirements are met. Ensures a clear understanding of the the specification when required. Provides project planning input as required. Ensure that the front-end increase solution stability and reduce intervention required over time. Recommend and execute improvements
in software and suggest solutions. • Review requirement definitions, specifications and manuals to ensure increase solution stability and reduce intervention required over time. • Provide recommendations to improve solutions reached. Qualification and Experience Requirements • 5-8 years software development experience detail-oriented. • Extensive understanding of requirements gathering. • Strong analytical skills combined policies, regulations, standards and governance requirements Treating all people fairly and consistently
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management
manager and / or the interviewing panel of when required. • Maintain a detailed tracking system for all are met. Minimum Qualification and Experience Requirements • Degree/Diploma in Human Resources Management