will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows Cloud-based technologies, such as Microsoft 365, CRM/Accpac, ADFS, Teams, Azure, etc. • Extensive experience
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows Cloud-based technologies, such as Microsoft 365, CRM/Accpac, ADFS, Teams, Azure, etc. • Extensive experience
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended Script/Ionic development experience. 3. Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB
recognise the systems flow and the system logically supports user self-learning. Investigates implementation maintainable and durable. The solution simplifies support and maintenance through traceability and effective
solutions to our customers. Within our division we support and encourage each other in problem solving and
model • Growth through operational and financial support • Talent development and best practice sharing globally and move them along the M&A process. · Support the company's goal of being recognized in the market
information. • Gains the cooperation, trust and support of others. • Seeks a win/win solution with the