will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
role is to provide a high-quality human capital support and service to business operations functions. The technical knowledge, support, and guidance to Management of Business Units in line with Human Capital best Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile team. • Coordinate and conduct interviews with the line manager and / or the interviewing panel of when documents are filled, signed, and returned along with supporting documentation for recording keeping purposes
role is to provide a high-quality human capital support and service to business operations functions. The technical knowledge, support, and guidance to Management of Business Units in line with Human Capital best Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile team. • Coordinate and conduct interviews with the line manager and / or the interviewing panel of when documents are filled, signed, and returned along with supporting documentation for recording keeping purposes
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended Experience working with GIT 5. Back-end, Middleware, Front-end, and/or Mobile Application development experience
recognise the systems flow and the system logically supports user self-learning. Investigates implementation project planning input as required. Ensure that the front-end website architecture and back-end applications maintainable and durable. The solution simplifies support and maintenance through traceability and effective
information. • Gains the cooperation, trust and support of others. • Seeks a win/win solution with the