Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk incidents and calls. • Communicate timelines with customers while adhering to our service level agreement response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. • Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and
As a Hosted Services Infrastructure Technician (HSIT), you will be part of the Infrastructure Team doing implementation, customization, operation, recovery, and performance tuning for hosted services (IT Infrastructure technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling years' experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience architecture models: Client/Server (LAN/WAN), Service-Oriented Architecture (SOA) • Hospitality knowledge
As a Hosted Services Infrastructure Technician (HSIT), you will be part of the Infrastructure Team doing implementation, customization, operation, recovery, and performance tuning for hosted services (IT Infrastructure technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling years' experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience architecture models: Client/Server (LAN/WAN), Service-Oriented Architecture (SOA) • Hospitality knowledge
management, telecommunications, consumer security and services, and hospitality industries including public sector being customer-centric and solution-driven · Consistently generate high volume of meaningful calls, and (in addition to maintaining accurate records of calls, meetings, transaction materials, etc.) Management
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
to provide cutting edge SaaS solutions to our customers. Within our division we support and encourage as ASP.NET MVC, Angular and/or React, RESTful Services, CSS3, and SCSS Strong OOP understanding and implementation
Net Core 5, Angular 12, RDBMS (PostgreSQL), Web Services, HTML and CSS. · Deep experience building web applications using Angular 1, RESTful Services, JSON and Micro-Services, RDBMS, HTML5, JavaScript, CSS3 ·
the use of the software and whether it fits the customer needs. • Work with software developers to identify