will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended attended to if and when required (including after hours) • Ensure frequent updates are captured on the
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows
Infrastructure Team doing planning, maintaining, supporting, and monitoring the hosted infrastructure while experience within IT Infrastructure Data Centre Support • Must have a minimum of 2 years' experience in certification is an advantage. • Must have knowledge and supporting expertise in Microsoft Windows 7/10/11, Windows
recognise the systems flow and the system logically supports user self-learning. Investigates implementation maintainable and durable. The solution simplifies support and maintenance through traceability and effective
information. • Gains the cooperation, trust and support of others. • Seeks a win/win solution with the