step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
potential risks stemming from defects. Mentorship / Training Provide mentorship and guidance to internal staff technical and system processes. Perform internal training for technical staff as required. Ability to mentor mentor and assist others, and to lead internal training sessions. Mentor junior resources on specialised
and metrics (e.g. Test Dashboard). Mentorship / Training • Provide mentorship and guidance to internal • Internal training • Ability to mentor and assist others, and to lead internal training sessions • Mentor
strategy · Arranging roadshows, identifying and attending relevant conferences and tradeshows to generate