Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk incidents and calls. • Communicate timelines with customers while adhering to our service level agreement monitoring • Increase customer happiness and retention by meeting and exceeding customer support service levels Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage support & consultation services on the supported systems as required by the customer. • Ensuring all
includes performing installation, implementation, customization, operation, recovery, and performance tuning technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling
includes performing installation, implementation, customization, operation, recovery, and performance tuning technical infrastructure (SaaS Platforms) of our customers. • Take care of the implementation and handling
to provide cutting edge SaaS solutions to our customers. Within our division we support and encourage
the use of the software and whether it fits the customer needs. • Work with software developers to identify
Increasing the company's M&A credibility by being customer-centric and solution-driven · Consistently generate