customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact team in a timely manor. • Complete assigned CRM tasks for support calls customers. • Assist with outbound effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact team in a timely manor. • Complete assigned CRM tasks for support calls customers. • Assist with outbound effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts
multiphase projects • Ability to deliver projects on-time and on budget • Excellent people skills to negotiate
and security. • Cloud Infrastructure Management: Assist in the management and configuration of cloud-based
technical knowledge and skill Strong organisational and time management skills Strong administrative skills Resourcefulness
technical knowledge and skill Strong organisational and time management skills Strong administrative skills Resourcefulness