customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Procedures Important Competencies: • Upholding Standards • Generating Ideas • Inviting Feedback • Making AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Procedures Important Competencies: • Upholding Standards • Generating Ideas • Inviting Feedback • Making AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and Adhere to all safety protocols and regulatory standards to maintain a safe working environment. Ability
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and Adhere to all safety protocols and regulatory standards to maintain a safe working environment. Ability
•Excellent telephone etiquette •Background in cold calling Other: •Proficiency in Afrikaans and English •Own
and project managers Ensure adherence to coding standards and best practices, writing clean, efficient,