including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
information confidential. Provide information by collecting, analysing, and summarizing development and service users, other technical teams, and management to collect requirements, identify tasks, provide estimates
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities matter how difficult the problem. Be cool calm and collected in a sometimes pressured and fast passed environment
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented