escalation point for all requests and incidents. Develop and mature reporting and escalation processes to and mentor Service Desk staff including career development. Oversee staff activities. Build/Obtain (from monthly and as needed. Will drive changes and develop strategies for improvement. Work to make Service Agreements to set expectations and measure performance. Develop an effective and workable framework for managing
complete, and aligned with business objectives. Develop deep knowledge of the business and build both horizontal of process improvement and facilitating the development and implementation of business initiatives and