individuals with strong customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role pressured environment, possess excellent customer service ability being able to handle customers well and
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows operating environments e.g., Windows Server Admin, Linux Admin. Design algorithms. Design of Spec & Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Applicants should possess exceptional customer service skills and practical experience in configuring always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering company's suite of technologies to provide world-class service to fulfil this role. Provide 1st line product support Standby Roster. Responding to a broad range of service requests for support by providing information to
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
VoIP, Documentation, TCP/IP and other network services and tools. DUTIES: Core Network Management. Business Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level Documentation. Experienced in TCP/IP and other network services and tools. While we would really like to respond
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint Specialist to join its Professional Technical Services team who will engage with customers, gather requirements
with day-to-day tickets and call outs, collect and deliver stock and services in town while tracking assets
relevant Diploma or Certificate in Sales or Customer Service. Experience working with Windows or iOS IT systems Manage customer expectations. Monitor after sales services and support. Ensure appropriate handover to relevant Relevant Diploma or Certificate in Sales or Customer Service Minimum applicable experience (years): 5 years nature of experience: Sales Customer Service Firmware Software Cold Calling Compiling Proposals Working within