problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
analysis for deployment-related issues. Implement corrective actions to prevent recurrence of incidents. REQUIREMENTS:
content and effort based on the service request backlog, pending service requests, third party applications Experience with Azure and an understanding of services related to deployment and management. Experience
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk
their success and satisfaction with products or services. You will also conduct regular check-ins, business with existing customers to identify product or service offering gaps and directing this back into the
their success and satisfaction with products or services. You will also conduct regular check-ins, business with existing customers to identify product or service offering gaps and directing this back into the
CI/CD pipelines (DevSecOps). Familiarity with Service Mesh architectures (e.g., Istio, Linkerd). ATTRIBUTES:
Present and promote the solution – both platform and services – to leads, showcasing capabilities and ROI relevant
Present and promote the solution – both platform and services – to leads, showcasing capabilities and ROI relevant
Proactively identify business capability and IT service gaps and contribute to improvement efforts. Oversee