problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to improve and strengthen the customer's perception of service quality, through dedicated support expertise, and 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management, maintain a constructive relationship between the service provider and the customer based on understanding
Applicants must be SA citizens, possess a valid Driver's License and have a clear criminal, fraud and credit Must be a South African citizen. Has a valid Driver's License. (Expire Data required) No criminal record Understanding Design principles, patterns and structures. Service Oriented Architecture. While we would really like
join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will years' work experience delivering Network Security Services in a customer environment with strong communication clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company management. Resolve all incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS:
experience. Willingness to work in the field. Valid driver's licence. Good computer skills. Good standard of
experience. Willingness to work in the field. Valid driver's licence. Good computer skills. Good standard of
2 Years of experience coding in Flutter. Valid Driver's License and own transportation. Experience working
professional individuals with strong customer service skills to fill the role of Jnr-Snr Call Centre pressured environment, possess excellent customer service ability being able to handle customers well and
Server, HTML, Git, JIRA (Bitbucket, Confluence, Service Desk, Projects). DUTIES: Work with client-server programming and command line perspective. Skilled in Web Services (XML, WCF, REST), SQL/Relational Databases, Entity applications / services. Agile delivery. Experience working on JIRA (Bitbucket, Confluence, Service Desk, Projects) and ASP.Net Core. Knowledge of AWS (Amazon Web Services) or Azure cloud platforms. AI (SageMaker, LLMs)
Applicants should possess exceptional customer service skills and practical experience in configuring always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering company's suite of technologies to provide world-class service to fulfil this role. Provide 1st line product support Standby Roster. Responding to a broad range of service requests for support by providing information to Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship