product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, required according to escalation guidelines. Perform basic builds/moves/additions and change requests from departments that meet the customers' expectations. Assists with the development of standards, and applies environments and equipment. Good understanding of basic PC and network routing & troubleshooting essential
understanding of Debtors & Creditors and a basic understanding of the Telecoms industry. You also
(3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2 years)
highly technical or complex nature with no assistance. Assist the team with the application or technical
oversee development. Supplier interaction and assistance in sourcing of raw materials and packaging when Specs, Legislated requirements, testing. Launch assistance to supplier on technical and process implementation
oversee development. Supplier interaction and assistance in sourcing of raw materials and packaging when Specs, Legislated requirements, testing. Launch assistance to supplier on technical and process implementation
cashbooks, invoicing, and Debtors Age Analysis, assisting in Credit Control Management. Authorise payments projects, queries, and analyses as needed. Provide assistance to the Financial Manager. Evaluate and enhance
ensure solutions are available to the Tech team. Assist with the scoping of Service and Business Level
They actively empower the youth by providing assistance, encouragement, and support as they strive to
requirement before handing over to the Test team. Assist the Test team when communicating with external