Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is line product support both during and after standard working hours according to the published Standby Roster (application support). Good understanding of call centre environments and equipment. Good understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
shifts on a rotational basis. Be prepared to work after hours on a rotational basis (including weekends). Advantageous
professional coding adventures. Here's what they're after in your tech toolbox: Proficiency in PHP, Laravel
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
in the team Provide support during high care and after a change has gone live. Work independently on multiple
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions