in the Tourism industry - specifically in the inbound Safari industry with solid knowledge of African experience in the Tourism industry specifically in the inbound Safari industry. 2 Experience in an Administrative/Sales
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
etc (application support). Good understanding of call centre environments and equipment. Good understanding