You will require suitable work experience with Training & Facilitation skills, Advanced Excel and appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career activities. Build/Obtain (from other Departments) training material for Support staff. As needed, schedule vendor relationships as it depends on daily operational needs. PO review and approval. Review survey Management. MS Products (MS Office Suite, Email). Training and Facilitation skills. While we would really
of operational support to the customer and is seen as an extension of the client's IT Operations team Improvement, Resource and Capacity Management, Operations Management and Escalation Management and Resolution service in SLAs. Negotiate and agree on OLAs (Operational Level Agreements) and, in some cases, other SLAs Improvement. Resource and Capacity Management. Operations Management. Escalation Management and Resolution
will take charge of the day-to-day financial operations of a Tech Start-up. You will manage areas of