financial and software knowledge of both team and self. Train/Support/Coach junior members of team. Communicate
You will require suitable work experience with Training & Facilitation skills, Advanced Excel and appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career activities. Build/Obtain (from other Departments) training material for Support staff. As needed, schedule and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions Management. MS Products (MS Office Suite, Email). Training and Facilitation skills. While we would really
service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order
Development Representative includes a comprehensive training and development program. However, prior experience multiple software solutions Client satisfaction with training & support REQUIREMENTS: Required Technical up the phone & find deals Demonstrate cold calling skills and ability to hunt for new opportunities
configuration. DUTIES: Manage and resolve assigned calls within SLA requirement. Diagnose and resolve technical Administrative functions, which include closing of calls, job cards, capturing of travel and other reports
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/
production environments such as Cloud and/or Data Centres. Procurement and IT asset management experience
reliability, security, and scalability. Participate in on-call rotations to provide support for production systems
critically thinker. A team player. Adaptable. Person Centred. Methodical. Analytical. Organised. Systematic
close out per project, resource allocation, cost centre allocation, etc. Develop, manage, and communicate