including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational rotational shift work will be expected. DUTIES: Assist customers with technical software related queries Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Qualifications Required: National Diploma in Information Technology or equivalent Degree/Diploma Microsoft 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
all his/her questions enabling them to take an informed decision. Prepare technical documentation containing containing Request for Proposal (RFP) and Request for Information (RFI). Work alongside Account Managers and Sales and decision makers. Assist Sales team in creating product/technical information and diagrams. Hardware support where necessary. Supply system management information to key stakeholders. Provide system commissioning record and statistics with regard to operational information, network infrastructure, user location, network
advancement of existing products. You will also assist with all functions of software coding and design Python, Java, Kotlin, etc. DUTIES: Develop information systems by designing, developing, and implementing solutions. Develop software solutions by studying information needs, conferring with users, and studying systems Protect operations by keeping information confidential. Provide information by collecting, analysing, and
Challenges - Ensuring stakeholders are kept engaged and informed throughout the delivery of the project. Keeping Qualifications – Educated to Degree level, likely in an Information Technology specialty or holds a professional knowledge of Business Analysis. Broadly skilled in Information and Communications Technology. Has a comprehensive obtain information from businesspeople in face-to-face situations, and to analyse information on users' occupational tasks obtained by a variety of formal and informal means. Has an analytical and creative approach
with effective, reliable, and timely financial information for management, strategic operational and financial impacts and facilitating communication thereof. Assist with the analysis of process changes, risk impacts
highly technical or complex nature with no assistance. Assist the team with the application or technical
Challenges – Ensuring stakeholders are kept engaged and informed throughout the delivery of the project. Keeping Preferably educated to Degree level, likely in an Information Technology specialty or holds a professional Change Analysis processes. Broadly skilled in Information and Communications Technology. Has a comprehensive
engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible and deliver in complex projects for customers. Assist with technical presales, design, and project planning
and promote their products. Technical Support: Assist clients during the installation and setup of EAS