Proactively identify business capability and IT service gaps and contribute to improvement efforts. Oversee the organization by routinely meeting with end customers/consumers, industry peers, and other external business terms. An outside-in focus: outstanding end-customer relationship skills. While we would really like
help-desk support Report and form customization Evaluation of customers' needs and requirements. Business
Automation: Automate the deployment of D365 FO customizations, updates, and hotfixes, reducing downtime and pick up new concepts and technologies. Excellent customer facing and presentation skills. Effective problem
content and effort based on the service request backlog, pending service requests, third party applications Experience with Azure and an understanding of services related to deployment and management. Experience
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk
Solid understanding of D365 CE (Dynamics 365 Customer Engagement) deployment processes and environments
CI/CD pipelines (DevSecOps). Familiarity with Service Mesh architectures (e.g., Istio, Linkerd). ATTRIBUTES: