customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding treating everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and world-class service to fulfil this role. Provide 1st line product support both during and after standard working
system testing, security management, and second-line support. Requirements include a National Diploma incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream
ENVIRONMENT: PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Monitoring, Investigation and Tuning. Liaise with 3 rd Line Development teams to resolve incidents, when required
design and develop Business Intelligence solutions in line with business requirements and service ad-hoc requests
queries from business users and internal teams. First-line of support and/or standby when needed. Regular and
queries from business users and IT teams. First-line of support and/or standby when needed. Regular and
and resolved defects do not reoccur. Conduct 2 nd Line Support activities and engage in root cause analysis
fraud and credit record. Is willing to meet in person for the interview. (May consider remote interviews
where such information can be obtained from data, persons and storage systems present at the company. Inform and suggestions to the responsible management persons. Request details from Quality Assurance and Research
Designer. Key duties involve advancing the product line, refining UI/UX, shaping corporate image, managing