support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
responsible for manually testing new features and verifying fixes, with a constant focus on automating as software. Manually verify defect fixes on relevant test systems. Manually verify software patches before
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
understand the application features, resolve issues, and verify bug fixes. Perform Regression Testing: Conduct existing functionalities. Test Integration Points: Verify that the mobile application integrates seamlessly
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes