PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Domains and Developers as the next Application Support Analyst sought by a reputable Investment Firm. development environments. Work on multiple projects. Support domains with the technical setup and configuration
Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries skills and practical experience in configuring and supporting CRM systems. DUTIES: Remain updated with Standard with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on to fulfil this role. Provide 1st line product support both during and after standard working hours according Responding to a broad range of service requests for support by providing information to fulfil requests or
and experienced System/Network Administrator to support their US-based team from Cape Town. The successful collaborating closely with the central team in the US. Support areas include maintaining a robust CAD workstation Siemens Team Center system, and more. A degree in Computer Science, Information Technology, or equivalent Qualifications & Requirements: A degree in Computer Science, Information Technology, or equivalent Understanding LAN/WAN, DNS/WINS, DHCP, and mobile computing environments. Solid understanding of PC hardware
building financial solutions in SQL Server and supporting Software Development frameworks & exposure software knowledge of both team and self. Train/Support/Coach junior members of team. Communicate with Mathematics, Statistics, Information Systems or Computer Science. Honours preferred. Recognised financial Building financial solutions in SQL Server and supporting Software Development frameworks. Exposure to
Software Development, with a Bachelor's Degree in Computer Science/IT or similar discipline and 3 years' with users to discuss functional spec details. Support current systems. Create and maintain comprehensive REQUIREMENTS: Qualifications – Bachelor's Degree in Computer Science, Information Technology, or a related
VoIP Support, performing network maintenance and systems upgrades and providing Level 3 Support and troubleshooting Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level 3 Support and troubleshooting
testing, security management, and second-line support. Requirements include a National Diploma in Information builds/upgrades/updates/moves and changes. Infrastructure Support including troubleshooting and incident resolution Architecture diagrams, maintenance schedules, support documentation and version control registers. IT configuration to agreed standards, and general IT support for users. PROBLEM Management to proactively identify minimize the impact on services. 24 x 7 x 365 support of their Infrastructure. REQUIREMENTS: Qualifications
Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests material for Support staff. As needed, schedule employee's times and provide backup support. Interact with framework for managing and improving customer IT Support in the organization. Advise management on situations situations that may require additional client support or escalation. Manage process for communicating outage/emergency survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric /Grade 12 Essential
travel tests. Provide information and technical support to marketing, QA and sales teams to facilitate Management Product Development Commercial exposure Computer Literacy (Microsoft office) Excel Fluency – Intermediate
travel tests. Provide information and technical support to marketing, QA and sales teams to facilitate Management Product Development Commercial exposure Computer Literacy (Microsoft office) Excel Fluency – Intermediate