Specialist. You will provide a single point of contact for customers to obtain support, be this via a service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc
configuration. DUTIES: Manage and resolve assigned calls within SLA requirement. Diagnose and resolve technical Administrative functions, which include closing of calls, job cards, capturing of travel and other reports respond to every application, should you not be contacted for this position within 10 working days please
production environments such as Cloud and/or Data Centres. Procurement and IT asset management experience respond to every application, should you not be contacted for this position within 10 working days please
manner Ability to do initial research prior to contacting prospects Ability to assist the Marketing and up the phone & find deals Demonstrate cold calling skills and ability to hunt for new opportunities respond to every application, should you not be contacted for this position within 10 working days please
and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions respond to every application, should you not be contacted for this position within 10 working days please
reliability, security, and scalability. Participate in on-call rotations to provide support for production systems respond to every application, should you not be contacted for this position within 10 working days please
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented respond to every application, should you not be contacted for this position within 10 working days please
critically thinker. A team player. Adaptable. Person Centred. Methodical. Analytical. Organised. Systematic respond to every application, should you not be contacted for this position within 10 working days please
close out per project, resource allocation, cost centre allocation, etc. Develop, manage, and communicate respond to every application, should you not be contacted for this position within 10 working days please
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities respond to every application, should you not be contacted for this position within 10 working days please