customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding treating everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and world-class service to fulfil this role. Provide 1st line product support both during and after standard working
ENVIRONMENT: PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Monitoring, Investigation and Tuning. Liaise with 3 rd Line Development teams to resolve incidents, when required
queries from business users and internal teams. First-line of support and/or standby when needed. Regular and
queries from business users and IT teams. First-line of support and/or standby when needed. Regular and
partnership with internal Project teams and service lines. Responsible for sharing industry best practices
meets the business need. Develop test scripts in line with business scenarios – Conduct thorough System