problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career development support. Interact with internal and external customers. Provide data and reporting of trends to the team improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to co-ordination and delivery of operational support to the customer and is seen as an extension of the client's IT strive to improve and strengthen the customer's perception of service quality, through dedicated support 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management,
Proactively identify business capability and IT service gaps and contribute to improvement efforts. Oversee that deliver business impact. Act as a technology advisor to the business and a champion for identifying the organization by routinely meeting with end customers/consumers, industry peers, and other external business terms. An outside-in focus: outstanding end-customer relationship skills. While we would really like
cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing
business. ENVIRONMENT: ENSURE the maintenance of customer ICT networks while contributing to high-level join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will experience delivering Network Security Services in a customer environment with strong communication skills clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company
Directors, shareholders and B-BBEE and Financial Advisors. Prepare annual financial statements in accordance Take ownership of annual budget and engage with customers and 3rd parties to ensure compliance with B-BBEE
join its Professional Technical Services team who will engage with customers, gather requirements and design in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
retrieval methods. Ability to liaise with the customer to understand requirements on projects. Able to as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
retrieval methods. Ability to liaise with the customer to define specifications on projects. Ability as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
and existing software applications. Engage with customers and end-users to gather requirements, provide as part of a team. Committed to excellent customer service. Delivering the highest possible quality of