problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to improve and strengthen the customer's perception of service quality, through dedicated support expertise, and 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management, maintain a constructive relationship between the service provider and the customer based on understanding
Analyst Developer (SQL) to join its Fund Data Services Team where you will conduct new feature analysis Accounting, Fund Factsheets, and other fund data service solutions as an Analyst and Developer. The successful Finance/Actuarial Science/Accounting/Mathematics or similar field with 2 years' work experience solving financial context. ATTRIBUTES: High interest in Financial Services. Strong analytical skills. Comfortable presenting
Computer Science, Information Technology, or a related field. Experience/Skills – Proven 3 years' experience part of a team. Committed to excellent customer service. Delivering the highest possible quality of work
bachelor's degree in Finance, Accounting, or a related field is required, along with proven experience (5 years) Bachelor's degree in Finance, Accounting, or a related field. Proven experience (5 years) as a Financial Manager
Proactively identify business capability and IT service gaps and contribute to improvement efforts. Oversee Engineering, Manufacturing Technology, or a related field. An advanced degree is preferred. Knowledge &
join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will years' work experience delivering Network Security Services in a customer environment with strong communication clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company management. Resolve all incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS:
Applicants should possess exceptional customer service skills and practical experience in configuring always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering company's suite of technologies to provide world-class service to fulfil this role. Provide 1st line product support Standby Roster. Responding to a broad range of service requests for support by providing information to Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship
Technical Business Analyst to join the Centralised Services team, which collaborates with various departments stability and support objectives for the Centralised Services products and systems Identify, gather, analyse for repetitive processes within the Centralised Services Technology stack Have the ability to work in an
repeat business. ENVIRONMENT: A dynamic Financial Services Group seeks the strong business acumen as a Senior Business Analysis – preferably in the Financial Services or Retail industry - and have Software Development Agile environment. Experience in the Financial Services or Retail industry. Advantageous – Product knowledge