and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand
Conduct thorough System and Integration Testing. Resolve any integration errors (OIT/OSI) on a weekly basis enhancements. Responsible for investigating and resolving incidents logged by the business on a weekly basis
Moves, Additions, Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of
invoicing. Liaise with retailers and customers to resolve queries and claims. Follow up of unpaid / overdue
ensure robustness and efficiency. Diagnose and resolve technical issues. Investigation and implementing
testing, and best practices. Troubleshoot and resolve issues, optimizing performance across the entire
applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in project roll
software issues, and work with Development Teams to resolve more advanced issues when necessary. Document,