customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding treating everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and world-class service to fulfil this role. Provide 1st line product support both during and after standard working
system testing, security management, and second-line support. Requirements include a National Diploma incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream
ENVIRONMENT: PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Monitoring, Investigation and Tuning. Liaise with 3 rd Line Development teams to resolve incidents, when required
queries from business users and internal teams. First-line of support and/or standby when needed. Regular and
queries from business users and IT teams. First-line of support and/or standby when needed. Regular and
fraud and credit record. Is willing to meet in person for the interview. (May consider remote interviews
Developer" can mean many things. It refers to a person who can build entire web applications and work
business requirements (either developed by this person, or co-ordinate and signoff of these specifications
business requirements (either developed by this person, or co-ordinate and signoff of these specifications
accounting principles, and standards, as well as in line with the company's requirement to have level 5 B-BBEE