business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
etc (application support). Good understanding of call centre environments and equipment. Good understanding
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities