out daily administrative task pertaining to the management of client's technology hardware while attending and Project Management. DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate and service delivery channel for IT. Monitor and manage queueing (participating in escalated calls as needed) framework for managing and improving customer IT Support in the organization. Advise management on situations escalation. Manage process for communicating outage/emergency activities to the organization. Manage vendor
architecture design, system testing, security management, and second-line support. Requirements include monitoring, system backups, and proactive PROBLEM management. Infrastructure Projects including planning, documentation and version control registers. IT Management including asset registration, equipment version standards, and general IT support for users. PROBLEM Management to proactively identify solutions to recurring VMware vSphere / ESXi Disaster Recovery/Risk Management Firewall / Security Experience Knowledge of Contact