understanding the customer and their business drivers. Identify changes to the customer environment and Ensure that targets agreed within underpinning contracts are aligned with SLA targets. Ensure that service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board
incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS: Qualifications - Matric Security Services in a customer environment. Valid Driver's Licence and own reliable vehicle – Must be willing